At Aussiefleece.co.uk we are dedicated to providing you, the customer, with a fast, efficient and happy experience buying our products.  We always ensure that we put our customers first.  That is why we make these promises to you: 

1.   Safe and Secure payment

Once you go through to our payment partners, SagePay/PayPal, you will be in a fully secure payment environment.  We only process your shipping and billing addresses and NEVER see any personal credit/debit card details.  Once in the secure payment gateway, all of your details are encrypted securely whilst being transmitted over the Internet.

2.   Quality of Products

We source only the finest sheepskin fleece products from the other side of the world (that's Australia by the way!).  Our fleeces are used all over Australian hospitals, nursing and care homes.  We can promise you that all of our fleeces will be of the most luxurious and highest quality you have ever experienced.  We know that there are many other online companies that sell sheepskin fleeces or rugs and some may also be cheaper, but the majority (if not all) will be of a more inferior quality (some even have a synthetic backing) and most are sold purely for aesthetic reasons rather than for medical, healthcare or comfort purposes.  Our fleeces on average have more than 5000 fibres/sq.cm making them the densest and most luxurious fleeces you will find anywhere in the UK. 

In fact we know our fleeces are of such outstanding quality that if you can prove to us that there is a better sheepskin fleece with the same specifications as ours being sold elsewhere in the UK, we will refund you the difference in price (one you have purchases one of our fleeces).

3.   Fleeces direct from Aussie Fleece and Home Products

As part of the Impectron group of companies, we are a family-run UK business with over 25 years of experience in the medical, pharmaceutical and healthcare industries.  We source our fleeces direct from the tanneries in Australia and can even custom-size your fleeces should the need arise.  Because we get our products direct from source we ensure that only the the highest and best quality sheepskin fleeces are sent to us.

4.   Delivery charges

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a great competitive price.

5.   Privacy and Security

Aussiefleece.co.uk values your privacy and promises to never ever pass on nor sell your contact details to anyone.  (see Privacy and Security in our Terms & Conditions page) 

6.   Happiness Guaranteed

We guarantee you will be happy with our products.  If for any reason you are disatissfied we will gladly exchange them or offer a refund (less p&p) within 7 days, subject to our terms and conditions. (see Order Cancellation / Returns)  

6.   Satisfaction Guaranteed

We only want you to be 100% satisfied with our service and quality of products.  We can assure you that you will only receive the highest quality products from Aussiefleece.co.uk.  If you are in any way dissatisfied with any of the products you have received please do not hesitate to contact us.  If you are very satisfied (and we are sure you will be!) please do not hesitate to let us know too, either by email or by phone or leave a review on the item you purchased on our website.

Please contact us if you require any further information either:

By email:  sales (at) aussiefleece.co.uk  or  Telephone us on 0844 272 8888. (lo-call)